Brett
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It’s Time for Crankyspotting Dorkfest at LAX on September 17
It’s June, and that means it’s time to set a date for this year’s Crankyspotting Dorkfest. That date? September 17 from 11a…
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Who the F*&@ is RISE?
While the chance of an airline starting from scratch to challenge the big four US airlines globally is tiny, it’s no surprise…
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Singapore Airlines Shakes Up Its US Route Network In Response to United’s New Singapore Flight
It may not always be news when an airline changes a couple of routes around, but when that airline is Singapore Airlines…
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Thinking About Loyalty and How Today’s Programs Do It Wrong
American’s decision to copy the structure of Delta and United’s so-called “loyalty programs” last week got me thinking about, well, loyalty. These…
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3 Links I Love: Hard to Start Up Cuba, Chinese and Virgin Australia, That Weird Airbus Noise
This week’s featured link: Airlines Race to Cuba, Overcoming Major Hurdles – Associated Press Scott Mayerowitz headed down to Cuba with American…
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An Early Departure On an Aircraft with the New Delta Interior (Trip Report)
It was a busy but fun 10 days in Indiana, and I was exhausted. What better way to end a sleepless trip…
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I Learn What It’s Like to Experience an Airport as a 70 Year Old
I get a whole lot of pitches from PR folks, and very few of them catch my eye. But about a month…
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A Look Back at United’s Shifting Fleet
Sorry for the delay on this one, but it’s now time for the final chapter in the “look back” series. If you…
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3 Links I Love: Keeping JetBlue Cool, American Talks Revenue, Why People Hate Flying
Skift CMO Interviews: JetBlue’s Biggest Challenge Is to Keep Being Cool – Skift There was a great interview in Skift this week…
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A Goofy Southwest Crew Makes for a Great Ride (Trip Report)
The stereotypical “good” Southwest flight is one that runs on time with a crew that’s having a lot of fun. It’s been…
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American Sadly Chooses Conformity Over Superiority With Its New Revenue-Based AAdvantage Program
American has been talking about revamping its AAdvantage program for some time now, but thanks to the merger with US Airways, the…
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United Polaris and the Rise of the Branded Experience
By now you’re probably aware that United has launched an all-new Business Class which it is calling Polaris. This follows in the…