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Recent Articles
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Alaska to Hawai’i (Trip Report)
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I had been looking forward to this vacation for a long time. My family headed out to Maui to celebrate my dad’s 65th birthday and we decided to fly Alaska over there. The airline was…
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Cranky on the Web (September 17 – 21)
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United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted to fly the 787, United is making it easy. Here’s how you can…
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Topic of the Week: Would You Fly American?
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It’s been well-publicized that American’s operational performance has tanked ever since it started imposing new contract terms of the pilots. The pilots really blew it by rejecting the last, much better offer. But management is…
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How Spot Beams Will Help Panasonic Provide Faster Wifi Onboard for Travelers Without Ka Band
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I’m enjoying a Lava Flow on the beach right now, so feel free to grab a glass and a tiny umbrella and join me while you read about what I learned about onboard wifi on…
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JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)
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I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman has read this blog for a long time and he had an interesting…
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American Eagle Becomes Just a Brand Like United Express and Delta Connection
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I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American Eagle. — The casual traveler might not realize this, but American’s regional operation…
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Cranky on the Web (September 10 – 14)
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In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t have gone better from a system perspective. (Don’t get me wrong; we’ll miss…
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Topic of the Week: Aloha Readers
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For the first time in more than 3 years, I’m going on a real vacation. As you read this, I’m on my way to Maui, and I’ll be planting my butt on a beach there…
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Attention Airlines: Less Information is Never Better
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There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange belief that the airlines somehow know what we want better than we do,…
