2013
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Travelocity Gives Up, Outsources Itself to Expedia
If you like to use online travel agents for booking, your options just got narrower. Travelocity, known pretty much for its gnome…
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Cranky on the Web (August 19 – 23)
By Popular Demand: PlaneBusiness Analysis Of GAO Report on American Airlines-US Airways Merger – PlaneBusiness – no subscription required A lot of…
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Topic of the Week: Is DOJ Using Delay Tactics?
The next step in the American/US Airways merger trial has taken place with both sides requesting preferred court dates. The airlines have…
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Why Does Delta’s Change Fee Schedule Make No Sense? (Ask Cranky)
I haven’t done an Ask Cranky column in awhile, but that hardly means the mailbag has been dry. This one came in…
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The Department of Justice’s Big Gamble
A lot of people seem to think that the Department of Justice (DOJ) will eventually come to a settlement that would allow…
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Delta Makes a Big Push for Los Angeles But It’s Different This Time
How many times have we heard this story before? Delta decides to make a run at growing its presence in LA every…
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Pan Am 747 Tickets in Auction are Now Confirmed in First Class
As mentioned on Friday, we are auctioning off two tickets to the sold out Pan Am 747 dinner on September 28 to…
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Cranky on the Web (August 12 – 16)
In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog Every business has unhappy customers from time to…
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You Can Join the Pan Am 747 Dinner By Giving to Education
I haven’t mentioned it here, but I’ve sat on the board of a charter (free, public) school just west of downtown LA…
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Breaking Down the DOJ’s Weak Objections to the American/US Airways Merger
I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways…
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US Department of Justice Gets a Cranky Jackass Award for Its Lawsuit to Stop the US Airways/American Merger
The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great…