Frontier and Other Airlines Stand to Gain From the Southwest/AirTran Deal

Frontier and Other Airlines Stand to Gain From the Southwest/AirTran Deal

I’ve seen countless articles/posts/interviews talking about how the Southwest/AirTran merger is going to be terrible for every other airline out there. The newly-created behemoth will dominate and crush everyone around. Seriously? Don’t believe conventional wisdom here. This merger is actually good news for most airlines. And one of the biggest …

DOT Fines United For Reporting Tarmac Delays, Earns the Cranky Jackass Award

DOT Fines United For Reporting Tarmac Delays, Earns the Cranky Jackass Award

There redjackasshave been plenty of questionable decisions coming from the Department of Transportation lately, but none more insane than the decision to fine United for accidentally reporting tarmac delays. That’s right. United was overly cautious and now owes at least $6,000 (and another $6,000 if they do it again). …

Is There a Future for Inflight Entertainment Providers? Here’s What the Big Guys are Working On

Is There a Future for Inflight Entertainment Providers? Here’s What the Big Guys are Working On

All last week as I roamed the halls of the Airline Passenger Experience Association (APEX) Expo 2010, I kept asking myself the same question. Will any of these guys even be here in 20 years? It’s one thing to look at the near future of inflight entertainment, but the long …

Delta Reservations and the Twitter Movement

Delta Reservations and the Twitter Movement

Next stop on the Delta tour? Reservations. I was particulary excited about talking to Allison Ausband, who runs the reservations team, because Delta is doing some really interesting things. Besides using some more unique flexible work schedules, Delta is also bringing together social media with reservations to create some spectacular…

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