Monthly Archives: September 2010

Frontier and Other Airlines Stand to Gain From the Southwest/AirTran Deal

I’ve seen countless articles/posts/interviews talking about how the Southwest/AirTran merger is going to be terrible for every other airline out there. The newly-created behemoth will dominate and crush everyone around. Seriously? Don’t believe conventional wisdom here. This merger is actually good news for most airlines. And one of the biggest …

Delta Reservations and the Twitter Movement

Next stop on the Delta tour? Reservations. I was particulary excited about talking to Allison Ausband, who runs the reservations team, because Delta is doing some really interesting things. Besides using some more unique flexible work schedules, Delta is also bringing together social media with reservations to create some spectacular…

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