And now, the talk you’ve been waiting for. Let’s talk SkyMiles. As someone who considers himself miles-agnostic (meaning it doesn’t impact my flight purchase decision), it’s kind of funny that I end up getting into the details with these programs. But I know that it’s a topic that’s important to …
Month: September 2010
Good morning from Long Beach. I love when a conference comes to me instead of making me go to it. This year, the World Airline 
Entertainment Association came back to Long Beach, (and changed its name to the Airline Passenger Experience Association to make it sound more awesome). I was …
The Air Travel Consumer Report covering July flights is out, and the Department 
of Transportation release on so-called “tarmac” delays had the same subject line as it did last month with only the month’s name changed.
“Long Tarmac Delays in July Down Dramatically from Last Year”
Yes, the …
I’m back from “vacation” (which I put in quotes, because I just ended up working on longer term projects the whole time instead of actually relaxing), and it’s time to get back to my Delta visit. First up this week is my discussion with Bob Kupbens, the man who runs …
It was a week full of guest posts on BNET as well.
The Good Side of Fees: Paying for Convenience – BNET Headwinds
Evan Konwiser wrote a guest post on the good side of fees.
Better Flight Status Information Isn’t Worth the Expense – BNET Headwinds
An anonymous guest-poster who …
I know, it’s Saturday, so you’re expecting Cranky on the Web, right? Well that’s going to have to wait, 
because today is not just any Saturday. It’s September 11th.
Believe it or not, this is actually the fifth September 11th that I’ve written a post, and it’s the fourth in …
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I put some posts live. Today, Court Miller takes us through the terrifying world of P.A. announcements. (Seriously.)
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…“Just key the mic and start talking. You’ll figure it
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I put some posts live. Today, we’ve got a guest post from a guy who helped open up Africa for Pan Am and is now doing the same for …
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I put some posts live. Today, we’re looking at the view from the pointy-end of the plane.
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As an airline pilot for a major US carrier, I’m often …
Cranky is on a much-needed vacation and won’t be responding to emails this week. Fortunately, before I started drinking too heavily, I put some posts live. Today, we have a former reservation agent telling about life on the phone. This has nothing to do with my recent visit to Delta.…
Remember, I’m on vacation starting now. Be back with you again next week.
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Why Continental and United Chose Southwest to Curry Favor with the Feds – BNET Headwinds
The big news is Southwest grabbing slots in Newark as part of the Continental/United effort to get federal approval. Why did …
Many of you know that I’ll be going on vacation next week, but I thought I would squeeze in one more Delta post today. Next Tuesday through Friday, I’ll have guests posts ready for you and then 
we’ll get back to Delta again the following week.
Today, let’s start with …