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Etihad Isn’t the Only Airline With an On-Time Performance Problem Over the Atlantic
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After posting Tuesday’s rundown of Etihad’s poor on-time performance on flights to the US, I received a lot of questions about how others stacked up. Now I have some answers for you. In short, Etihad…
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Etihad May Bring a Good Onboard Product to the US But Its On Time Performance is Awful
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There’s been a lot of talk lately about the superiority of the experience on Middle East carriers. While that’s more likely to be true (but not always) when it comes to the onboard product, what…
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Fast Wifi is JetBlue’s Secret Advantage
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For years, I was frustrated by JetBlue’s failure to follow others and put wifi on its airplanes. What took so long? Well, after a false start, the effort didn’t begin until the airline felt it…
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Cranky on the Web – JetBlue and Cincinnati, Taking Advantage of the Amtrak Derailment
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Is the runway finally clearing for JetBlue at CVG? – Cincinnati Enquirer You could probably replace “Cincinnati” with the hopes and dreams of every midwestern airports. But the rumor mill is ramping up over there,…
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Topic of the Week: United’s New Beta Website
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This week, United opened up it’s new beta website to the general public. Have you played with it? Head on over to beta.united.com if you haven’t. I think it looks good, and it’s consistent with…
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American and US Airways are Doing Their Reservation System Migration Differently and It’s Paying Off
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When it comes to airline mergers, there is no bigger single milestone from a traveler’s perspective than the migration to a single reservation system. After that point, all reservations are in the same place and…
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The DOT Temporarily Stops Penalizing Airlines for Mistake Fares, But Does It in a Vague and Confusing Way
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Since the dawn of time (or airline reservation systems), there has been no joy as great as that a traveler experiences when he finds and books an absurdly cheap mistake fare. The Department of Transportation…
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The Long Journey to Fix Malaysia Airlines Begins
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Let’s be clear. While the loss of two 777s last year was absolutely awful for Malaysia Airlines (MAS) as a business, the airline was far from healthy even before that first airplane vanished. Like many…
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Cranky on the Web – Southwest is No Longer Cheap, Time for a New Website
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Southwest no longer cheapest airline – Philadelphia Inquirer This isn’t exactly news anymore, but they did a story in Philly about Southwest isn’t always that cheap anymore and I chimed in. In the Trenches: Fixing…
