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Recent Articles
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Cranky on the Web – My Last “In The Trenches” Column, JetBlue’s Take on Wifi
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For those of you who have enjoyed my regular “In the Trenches” column on Intuit’s blog (now the called Small Business Center) for the past few years, I have some bad news to report. Apparently…
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Topic of the Week: United Upgrades Its 767s But Eliminates First Class on Them
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This came out of an internal communication at United earlier this week. The airline is going to redo its 767-300s and eliminate First Class. Is this a good move? Is United making a mistake here…
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Delta Finds a Bankrupt Skymark to be Its Great Japanese Hope
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It’s no secret that Delta isn’t happy with its situation in Japan. It wants a close partner over there, and it’s the only one of the big 3 US carriers that doesn’t have one. Now…
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Frontier’s New Seats Give More Room to the Middle Seat (and No Room for Your Laptop)
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Frontier has been slowly working on its transition from a traditional kind of airline into a more point-to-point-focused ultra low cost carrier (ULCC). This has been far from smooth-sailing as travelers have needed to adjust…
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Not JetBlue’s Finest Moment (Trip Report)
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I was asked to speak at the DMAI Annual Convention in Austin last week, and naturally, I was excited. Why? Because Austin is one of the few destinations that JetBlue flies nonstop from Long Beach.…
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Cranky on the Web – Doing Someone Else’s Job
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In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and I stepped in to do the urgent parts of his job while he…
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Topic of the Week: Your Favorite Vestige of Departed Airlines
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As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set up on the side that was meant for people to be able to…
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TSA and American Discriminate Against the French
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Last week, we had our internal Crankyfest gathering for Cranky Concierge. We do this every year as a way for the team to get together, work through issues, and talk strategy for the future. Thanks…
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The Three-Month Countdown to the Disappearance of US Airways Begins Saturday
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This Saturday is an incredibly important day in the merger between US Airways and American. The airline has announced that the three-month transition to a single reservation system begins then. And once it begins, there…
