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3 Links I Love: Should Never Have Been Allowed to Fly, Aloha Southwest, Amazon Labor Trouble
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This week’s featured link: Experts: Traveler should have drawn scrutiny before flight – Associated Press There are so many stories about airline passengers gone wrong out there, but this is one that I find more…
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Delta’s Move Toward Flexibility: Upgrade Any Single Flight at Any Time After Ticketing
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If there’s one area where I think the low cost carriers have a huge advantage over the legacy carriers, it’s in the ability to tailor the inflight experience at any point before travel. If you…
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The Cranky Flier Interview: Those Who Made the Delta Move at LAX Happen
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As you saw on the blog last week, I was invited to spend the night with Delta to chronicle the airline’s move from Terminals 5/6 at Los Angeles International Airport (LAX) over to Terminal 2/3.…
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Air Canada Reverses Course, Leads the Charge to Bring Loyalty Back In-House
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There was a trend over the last few years for airlines to try to spin off their loyalty programs into standalone businesses. On a spreadsheet, this looked like a smart move, a way to “unlock…
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3 Links I Love: Alaska’s New Secondary Seattle Airport, Terry Maxon on the Airlines, Qantas 72 Humanized
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This week’s featured link: New flying out of Paine Field will ease commuting pain for many – Alaska Airlines Blog Alaska has been trying to replicate its successful Pacific Northwest strategy down in California, but…
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Can Sabre Become a Fast-Moving, Innovative Technology Company?
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The air was thick with irony. At Sabre’s big Airline Technology Exchange conference in Las Vegas last week, all of Sabre’s airline users had gathered to talk about product enhancements and exchange learnings with each…
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Spring Break in North Carolina (Trip Report)
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Spring Break! Ok, so that doesn’t quite mean the same thing as it used to. This year, we took the kids to North Carolina to see the in-laws. Tickets were expensive so we went with…
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Up All Night With Delta During the Great LAX Terminal Shuffle
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On Friday night, an army of orange and green vests gathered outside Delta’s makeshift command center sitting atop the surface parking lot outside Los Angeles International Airport’s Terminal 6. The long-awaited LAX terminal shuffle was…
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Cranky on the Web: The LAX Terminal Shuffle
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FOX 11 News In Depth: Big changes coming to LAX – Fox 11 Los Angeles I actually spent all of last night with Delta following the terminal move at LAX, so get ready for that…
