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Topic of the Week: What Should I Tell US Airways?
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As you all know, I’ll be in Phoenix next week. (I hope you can join me on Monday from 4p to 6p for some Crankyspotting at Tempe Beach Park.) But what you don’t know is…
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SAS Tries for Yet Another Turnaround
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I have to admit that I have soft spot for Scandinavian Airlines (SAS). My very first trip to Europe in 1985 was aboard an SAS DC-10 from Los Angeles to Copenhagen. And though SAS hasn’t…
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Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 2 (Across the Aisle)
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Yesterday in the first part of my interview with Jonathan Pierce, Director of Social Communications at American Airlines, we talked more about strategy and composition of the social media team. Today we get into some…
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Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 1 (Across the Aisle)
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Last week, I had the chance to speak with Jonathan Pierce, the Director of Social Communications for American Airlines. I like what American has been doing particularly with Twitter, so I wanted to learn more…
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Cranky on the Web (November 5 – 9)
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In the Trenches: How Extra Help Pays Of – Intuit Small Business Blog I’m loving having more help. It frees me up to focus on things that I’ve been ignoring, like website forms. Making Sense…
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Topic of the Week: Crankyspotting in Phoenix on November 19
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Dorkfest at LAX has been a lot of fun the last couple years, so it’s now time to take this on the road. I’ll be in Phoenix for Thanksgiving and that means it’s the perfect…
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Checking in With Row 44 During A Ride on the Grumman Albatross
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A couple weeks ago, I had a unique opportunity to connect through the massive hub that is Camarillo. Ok, so maybe it’s not massive. Camarillo is actually a small airport northwest of LA with no…
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Southwest Takes the First Step Toward International Flying With Puerto Rico Flights
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Before you all jump on me, I am well aware that Puerto Rico is a part of the United States. So while Southwest’s announcement that it will begin flying to San Juan is not actually…
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How Delta Put Its JFK Operation Back Together Again After Sandy
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While most travelers know that airlines are complex operations, I don’t think many can appreciate how difficult it is to actually put one back together after it has been shut down. I talked about airline…
