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Recent Articles
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A Trio of US Airways First Class Seats (Trip Report)
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After a week at home, it was time to hit the road again for a couple of trips to Phoenix, all courtesy of US Airways. First up was the (I assume) last annual US Airways…
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The Best Slide I’ve Seen Showing American/US Airways Merger Benefits to Mid-Size Cities
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Last week, US Airways had its sixth annual leadership conference for every manager and above in the airline’s system. Each day for four days, a few hundred managers gathered to get the scoop from top…
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Cranky on the Web (April 29 – May 3)
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The 787 Dreamliner Is Back: Where and When You Can Fly on One – Conde Nast Daily Traveler Here’s a roundup of when the 787 will be going back into service with various airlines. In…
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Topic of the Week: Do You Care About the Topic of the Week?
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For over two years, I’ve put up a topic of the week up every Friday for everyone to discuss. But do you care? I’m debating whether to keep posting a topic of the week or…
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A Belated but Heartfelt Diatribe Against Our Government’s Air Traffic Control Delay Debacle
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There has been plenty of press about the completely unnecessary delays that hit the US air traffic control system last week thanks to political gamesmanship, but once the legislators hammered out a quick deal, the…
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Across the Aisle from US Airways CEO Doug Parker on Important Product Features, Asia, and oneworld (Part 2)
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Yesterday, I posted the first half of my interview with current US Airways CEO Doug Parker. We talked most about employee communication, but today, I post the second half which is more about the customer…
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Across the Aisle from US Airways CEO Doug Parker on The Importance of Employee Communications (Part 1)
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Last week, I had the chance to interview current US Airways CEO Doug Parker. As we all know, he’ll be running the new American Airlines when the merger closes at some point in the third…
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Cranky on the Web (April 22 – 26)
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In the Trenches: Finding the Right Employee – Intuit Small Business Blog Now the search is on for a new employee, but it’s not as easy as I might like it to be. The Alaska…
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Topic of the Week: Do the Little Things Count?
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Yesterday, US Airways told us that it was upgrading its offering in coach on long haul flights over the Atlantic and to Brazil. Travelers will now get free wine with their meal and free headsets.…
