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The Argument That US Carriers Should Stop Complaining About Middle East Carriers and Compete on Product Is Garbage
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The fight between the US carriers and the Middle East carriers is just starting to ramp up, but people are quickly taking sides. As you saw in my lukewarm reception, I think there is merit…
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Cranky on the Web – Pricing Changes
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In the Trenches: Giving In to Peer Pricing Pressure – Small Business Center Cranky Concierge doesn’t price like traditional travel agents, but I’ve been rethinking whether that’s good or not.
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Topic of the Week: Mint Goes to the Caribbean
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JetBlue is taking its Mint product beyond just the New York-LA/SF routes. During the peak season, there will be weekly flights to Aruba and Barbados. What do you think about these additions? What do you…
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Spirit Explains Its First DOT Report Card, But Do You Agree With The Rationale?
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This month, for the first time, Spirit’s operational performance is included in the Department of Transportation Air Travel Consumer Report. The results aren’t as bad as you might expect, but they certainly aren’t great. Spirit,…
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If Anyone Will Make Low Cost Transatlantic Flying Work, It’s Probably Ryanair
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I can’t remember the first time we heard Ryanair chief Michael O’Leary talk about wanting to fly Transatlantic but it’s been something he’s talked about for years. And now, the board has officially voted to…
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The Big US Carriers Are Just Begging for Competition
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Every time I hear airlines talk about capacity constraint, my mind drifts to small town England. It’s not a real small town, actually. It’s the fictional small town of Sandford from the movie Hot Fuzz.…
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Cranky on the Web – Delta’s Shrinking Hub, Triage When Things Get Tough
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Delta downsizing flights to 14 more cities – Cincinnati Enquirer I was asked when I thought the Delta hub in Cincinnati would be gone now that more cuts are company. I responded that it’s already…
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Topic of the Week: Frontier’s Reservation System Switch
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Last weekend, Frontier ditched its fancy Sabre reservations system for a more basic and less expensive Navitaire system. This is helping the airline reduce costs so it can become an ultra low cost carrier. For…
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A Day in the Life of Cranky Concierge During a Major Storm (Tales From the Field)
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If you were traveling in the eastern half of the country last week, you know what a mess it was. The weather caused problems from Dallas all the way to New York. In particular, Thursday…
