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Emirates Shows Off Its Tremendous Attention to Detail at a Movie Premiere in the Sky
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Movie premieres happen all the time in LA. What makes them stand out from the crowd? Not much, except for the stars that show up to support each film. But there’s a new movie out…
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United’s New Three-Course Meal in Long Haul Coach Is a Great Idea… Or a Really Bad One
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Let’s give United some real credit here. The airline has actually been doing a fair bit to try to upgrade its onboard product experience, and last week it made another good change. What’s really shocking…
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Cranky on the Web: Cross-training Employees
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In the Trenches: Managing Volume With Cross Training – Small Business Center One of the reasons we’re testing doing flight monitoring differently is because it would allow us to better manage the highs and lows…
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Topic of the Week: Your Favorite Special Livery
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It’s been a busy week for special liveries. Southwest rolled out is Missouri-themed aircraft this week and Lufthansa put its stunning 747-8 in a retro livery into service. Most awesome of all, however, was the…
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I Don’t Know if Southwest’s New Seat is a Good Thing Or Not
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Southwest had what it called an “especially amazing” announcement this week. The big news? The airline is introducing a new seat on its aircraft. Now the question is… is this going to be good? I…
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The 2015 Airline Quality Rating is Out, and It’s Angrier and Dumber Than Ever
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The annual Airline Quality Rating (aka DOT Data for Dummies) is out, and once again, it proves itself to be nearly useless. This time, however, it’s also angry. I’ve written about how I hate surveys…
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Time Based Separation Goes Live At Heathrow, Should Significantly Cut Delays
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If you haven’t heard of time based separation, you’re going to like this. NATS, the UK’s air traffic control service, worked with Lockheed Martin to develop this program which should dramatically improve on time performance…
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Cranky on the Web: Testing a New Business Practice
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In the Trenches: Testing a New Business Practice – Small Business Center We done flight monitoring the same way ever since we started, but now we’re going to test something new to see how it…
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Topic of the Week: The FAA Steps Up Oversight at United
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The headline in the Wall Street Journal says “FAA Calls Out ‘Systemic’ Hazard at United.” (You can Google the title to get to the article if you aren’t a subscriber.) The FAA has raised some…
