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Recent Articles
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Cranky on the Web – Delta’s Shrinking Hub, Triage When Things Get Tough
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Delta downsizing flights to 14 more cities – Cincinnati Enquirer I was asked when I thought the Delta hub in Cincinnati would be gone now that more cuts are company. I responded that it’s already…
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Topic of the Week: Frontier’s Reservation System Switch
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Last weekend, Frontier ditched its fancy Sabre reservations system for a more basic and less expensive Navitaire system. This is helping the airline reduce costs so it can become an ultra low cost carrier. For…
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A Day in the Life of Cranky Concierge During a Major Storm (Tales From the Field)
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If you were traveling in the eastern half of the country last week, you know what a mess it was. The weather caused problems from Dallas all the way to New York. In particular, Thursday…
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Why Improving Elite SkyMiles Earning Requires Delta to Get Even More Complex
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Delta has been getting a lot of bad press lately regarding changes to its SkyMiles frequent flier program (including right here on the blog). But yesterday, Delta did something strange. It actually made some improvements…
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The US Carriers Show Their Case Against Middle East Carriers, But Will Anyone Care?
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It was just a couple weeks ago that I wrote about how American, Delta, and United have banded together to request that the US reconsider open skies agreements with Qatar and the United Arab Emirates.…
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Cranky on the Web – Letting Go
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In the Trenches: Letting Someone Go – Small Business Center I had to let someone go from Cranky Concierge last week, and it was a difficult experience.
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Topic of the Week: The Dumbest Job for An Airport Manager
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The City of Atlanta decided to task its airport manager with one of the dumbest jobs I can imagine. That job? To come up with a plan to get people to call Atlanta’s airport by…
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Why Do We Fly In High Clouds? (Ask Cranky)
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This is a bit of a strange Ask Cranky in that it’s actually a question I’m asking myself. To pilots, this is an elementary question, but I’ve had this conversation with other window-seat lovers and…
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My First Flight in American’s New Slimline Seats (Trip Report)
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By my standards, I’ve been traveling a lot. It’s been a draining and emotional couple weeks, and to make things more challenging, I’ve been fighting a head cold. I had already committed to attending American’s…
