Recent Articles
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Honoring the Flight Crews That Died 11 Years Ago Today
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It’s that dreaded day once again. Some have asked how long I’ll keep doing this tribute. Maybe ten years afterwards was enough. But in my…
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Qantas Smartly Leaves British Airways for Emirates
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There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly creates some confusion…
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Cranky on the Web (September 3 – 7)
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In the Trenches: The Late Summer Lull – Intuit Small Business Blog The end of August is a very quiet time for us. That usually…
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Topic of the Week: Direct Aisle Access in Business Class
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Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class. This is a…
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American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)
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It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened. This thing is…
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Spirit Chooses Delays Over Cancellations and Missed Connections
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Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer, Tony Lefebvre, to…
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A Question About Content
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It’s Labor Day here in the US and I’ve been enjoying my long weekend. That means there isn’t a normal post today, but I do…
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Cranky on the Web (August 27 – 31)
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How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who missed her brother’s…
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Topic of the Week: Mark Your Calendars for a Cranky Dorkfest on September 29 at LAX
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We had a great time last August getting together for In ‘n Out and plane-spotting, so I thought I’d do it again. But this time,…
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How Do Airlines Deliver Airplanes Long Distances? (Ask Cranky)
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It’s been awhile since I’ve done an Ask Cranky post, so I figured we were long overdue. Here’s a question that I imagine a lot…
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Spirit and Allegiant Have On Time Performance Problems
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It turns out United isn’t the only airline suffering from poor on time performance these days. Spirit hasn’t had more than 70 percent of flights…
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Island Air’s CEO on the Airline’s Growth and Rebranding (Across the Aisle)
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Recently, little Island Air of Hawai’i decided that it was time to rebrand. The new logo and marketing effort was meant to support the airline…
