Categories
Recent Articles
-
British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)
–
This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t be the last. For an airline that I think does a good job…
-
Aeroflot’s New Low Cost Carrier is a Big Middle Finger Pointed at the West
–
I love it when politics and airlines come together into a single story. We all know that the West and Russia have been ratcheting up the rhetoric over the last few months. Heck, for Russia…
-
Cranky on the Web (October 27 – 31) – The Future of Air Travel
–
Future of air travel? – Fox 5 News New York I was asked to talk about all the future enhancements coming to economy class travel. You can see just a snippet of me hastily signing…
-
Topic of the Week: Making Clear Which Airline is Operating Your Flight
–
I’ve received several emails from readers on the topic of regional airlines. People hate that they think they’re booking one airline but then they find out that it’s being operated by a regional partner. The…
-
The Miracle of an Ordinary Day Trip to the Bay Area (Trip Report)
–
Back in July, I was asked to speak on a panel about travel at Stanford’s reunion weekend. I gladly accepted and figured that it would just be an easy day trip. Sometimes, however, it’s a…
-
American’s New Upgrade Policy is a Smart Hybrid
–
American announced the details of the 2015 AAdvantage frequent flier program today, and I was given a sneak peek yesterday. The details of the new program are a big deal because it’s the first one…
-
Come Back at 7a PT for Today’s Post
–
You know that I post like clockwork at 345a Pacific Time, but today I’ll be going live late. See, American is announcing its new combined AAdvantage program (integrating US Airways Dividend Miles) today, and I…
-
Forget the “Best Day to Buy Tickets” Garbage and Think About How Far In Advance to Book Instead
–
Last week I wrote a special Friday post tearing apart the way the media misinterpreted a report showing that Sunday is the cheapest day to buy plane tickets. As annoyed as I was to see…
-
Cranky on the Web (October 20 – 24)
–
If anyone happens to be going to a Stanford class reunion today, then come on by and see me on a travel panel at 930a. We’ll be on the third floor in Encina Hall. Southwest…
