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Southwest, 737s, and Holes: What Happened and What Now?
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I’m sure a lot of you have been wondering why I haven’t written about the Southwest 737 that had a big hole open up inflight last week. It was big news for sure, but I…
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Follow Me on Twitter for US Airways Media Day Updates
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Today is US Airways media day and I will be there. I understand there is going to be at least one announcement with good news that travelers will want to hear so if you would…
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American and Expedia Make Up as the Reservation System Model Crumbles
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This hasn’t received a lot of attention amidst all the holes in airplanes and smoke in cockpits, but there was a huge development in American’s fight with the third party reservation system providers (aka the…
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US Airways Lowers Fares in Rochester to See if It Can Make More Money, Build Political Capital
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When I did airline pricing at America West a decade ago, I found that just about everyone I met thought they could do a better job than I. “Why are fares so high? If you…
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Cranky on the Web (March 28 – April 1)
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Don’t let turbulence freak you out – CNN Out of the Office This week I tackle turbulence. It’s not going to kill you, even it scares you senseless. Shrinking Subsidies: Can Southwest Serve Mid-Tier Cities…
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Topic of the Week: Ryanair Charges You So It Can Compensate Stranded Travelers
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Ryanair is unhappy that it has to pay compensation under EU rules to people who are canceled or delayed even if it isn’t the airline’s fault. So, it has introduced a €2 compensation levy on…
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What Happens After You Check Your Bag
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Yesterday, I attended the official launch of a new inline baggage screening system in Delta’s Terminal 5 at LAX. After taking the tour, it dawned on me that a lot of people probably don’t know…
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Iberia Launches LAX Flight, But Can We Really Thank American and British Airways?
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Last night, I attended the launch of Iberia’s new flight from LA to Madrid. This has been hailed as a product of the joint venture between British Airways/Iberia (now under the same ownership) and American…
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Alaska Had a Bad Weekend But Shows How to Communicate When Things Get Ugly
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If you were flying on Alaska Airlines this weekend, you had a rough go of it. The airline’s computer systems crashed and that meant plenty of delays and cancellations. Unlike Southwest in its meltdown earlier…
