Delta’s really been pushing into the whole web 2.0 world more than any other airline lately. Today, they took another step by quietly launching their corporate blog Under the Wing. As far as I know, this is the only US airline with a blog besides Southwest. (Yes, JetBlue … Read the post
Category: Technology
The release came out this morning saying that Virgin America was starting ticket sales today. Woohoo! I remember over three years ago trying to get a job with the airline out of grad school. It’s hard to believe it’s taken this long for them to actually fly.
Oh, but all … Read the post
In Delta’s never-ending quest to “get all web 2.0,” they’ve decided to get into the podcasting business with a site called SiteSeer. And it’s not just podcasting . . . video podcasting. You might think I’m about to tear them a new one yet again, but nay, I’m not. I … Read the post
Ah, Memorial Day. The start of summer and the start of airline delay season. Is there anything worse than getting stuck in a thunderstorm in Chicago and not being able to do anything except sit on terminal hold and hope for some agent in India to pick up the phone … Read the post
I mentioned last week that Delta was launching their new community site at delta.com/change. Though they didn’t get it up in time for the New York Times article, they did get it live this Monday. What are my thoughts?
Not so great. And that’s a bummer because I really … Read the post
I’m guessing that most of you who read this blog know about Southwest’s “Ding!” application. In short, you download a program that stays open on your computer. If you’re connected to the internet, you will receive an alert when Southwest publishes special sale fares. These can sometimes be … Read the post
Sometimes, I just find the need to dork out. When a friend passed along the link to flightmemory.com, I knew it was time to get cozy with my computer. This is the result (click to see details):
The site lets you input every flight you take and plots it … Read the post
Thanks to the IAG Blog for pointing out this excellent article on JetBlue’s operational issues in February. We’ve all heard the customer stories repeated over and over again, but this piece takes a different view. This looks at the airline’s systems, how they weren’t able to cope with the problems, … Read the post
I’m guessing that at least half of you reading this post saw the title and decided to read more because it contradicts everything you’ve heard in the news. These are the headlines in some of the US Airways hub newspaper websites:
- Mess at Charlotte/Douglas continues; kiosks down (Charlotte Observer)
- US
If you’ve flown on an Airbus narrowbody (A318/A319/A320/A321) or an A330, you’ve definitely heard the sound that makes you think something is horribly wrong, especially if you’re sitting near the wing. As you wait to take off, you look out the window expecting to see this:
But don’t worry, it’s … Read the post
I’m back from the long weekend and as usual there’s plenty to talk about.
… Read the post First up is Southwest.com‘s launch of a new home page. None of the other pages have been changed, but they’ve moved things around in order to “incorporate a design that features what you value most,”
I’ve actually been meaning to write about this for awhile, but for some reason it kept getting pushed into the corner and I’m just dusting it off now.
After a short period of beta testing, United has now integrated the new version of its booking engine onto its site. This