What Really Happened to JetBlue?

Thanks to the IAG Blog for pointing out this excellent article on JetBlue’s operational issues in February. We’ve all heard the customer stories repeated over and over again, but this piece takes a different view. This looks at the airline’s systems, how they weren’t able to cope with the problems, and what JetBlue is doing to ensure this doesn’t happen again. Hopefully this gives you some perspective on how difficult the situation was for everyone at the airline.  It also shows how hard everyone worked to fix the problem, even if it wasn’t readily apparent to customers stranded at the time.