United
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Look for Bigger, More Comfortable Airplanes at United Express
It wasn’t long ago that I was writing about how it was going to get a lot more comfortable to fly on…
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Cranky on the Web (October 28 – November 2)
Hurricane Sandy Causes Flight Cancellations—What Airlines Are Doing Right and Wrong – Conde Nast Daily Traveler When it came to hurricane policies…
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A United Correction and a Reminder for This Saturday’s Event
It’s a rare Wednesday post for me today, but I had two things to mention. First, please remember that this Saturday is…
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United’s Operation Improves While American’s Falls Off a Cliff
Just over a month ago, I profiled United’s poor operational performance and how it wasn’t getting better. My, how times have changed.…
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Cranky on the Web (September 17 – 21)
United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted…
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Cranky on the Web (September 10 – 14)
In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t…
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Attention Airlines: Less Information is Never Better
There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange…
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Topic of the Week: Direct Aisle Access in Business Class
Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class.…
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Cranky on the Web (August 20 – 24)
When Children Fly Alone (Radio Appearance) – The Kojo Nnamdi Show I was asked to come on to talk about the whole…
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Cranky on the Web (August 11 – 17)
New statistics say that airlines are losing fewer bags and arriving on time: could it be true? – The Patt Morrison Show…
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United’s Operation is a Mess and It’s Not Improving
If you saw the latest Department of Transportation report card for June travel, you would have seen a lot of good news.…
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Topic of the Week: 4 Miles to Get to Hong Kong
United had a glitch this week that allowed people to book award tickets to Hong Kong for only 4 miles. As you…