United
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Cranky on the Web (September 17 – 21)
United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted…
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Cranky on the Web (September 10 – 14)
In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t…
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Attention Airlines: Less Information is Never Better
There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange…
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Topic of the Week: Direct Aisle Access in Business Class
Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class.…
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Cranky on the Web (August 20 – 24)
When Children Fly Alone (Radio Appearance) – The Kojo Nnamdi Show I was asked to come on to talk about the whole…
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Cranky on the Web (August 11 – 17)
New statistics say that airlines are losing fewer bags and arriving on time: could it be true? – The Patt Morrison Show…
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United’s Operation is a Mess and It’s Not Improving
If you saw the latest Department of Transportation report card for June travel, you would have seen a lot of good news.…
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Topic of the Week: 4 Miles to Get to Hong Kong
United had a glitch this week that allowed people to book award tickets to Hong Kong for only 4 miles. As you…
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Topic of the Week: Which 10 Cities Have Service to Every United Hub?
I was talking to someone from one of these lucky airports recently and he told me that there are 10 cities in…
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United Blames Southwest, City of Houston for Its Own Problems in Houston, Earns the Cranky Jackass Award
When United decided to fight Southwest’s effort to get international facilities at Houston’s Hobby airport, I didn’t blame the airline. After all,…
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Some United Elites are Over-Entitled, But It’s United’s Fault
If you’re a United frequent flier, you certainly know by now that the airline’s CFO gave a talk at an investors’ conference…
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Cranky on the Web (May 21 – 25)
Atlanta’s New International Terminal Opened—Here’s How it Will Benefit You – Conde Nast Daily Traveler The overly-expensive new terminal in Atlanta is…