United
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Topic of the Week: United and Denver
This week, United signed a deal with the City of Denver to reduce costs in exchange for extending a commitment to 2035.…
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United is Making Some Network and Scheduling Changes, and Most of Them are Good
In case you missed it, United posted great financial results for the second quarter of this year. While I find it hard…
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Blaming United’s Problems on Continental (or Vice Versa) is Exactly the Problem
The talk of the US airline industry these days is all about one thing… what’s wrong with United? The airline is underperforming…
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This, United, is Why People Hate Airlines (Tales From the Field)
It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it…
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Should United Close Its Hub at Washington’s Dulles Airport?
Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of…
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United Copies Delta’s Move to a Revenue-Based Loyalty Program, But What Will American Do?
Whether you like it or not, you have to admit that Delta went out on a limb when it decided to let…
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Topic of the Week: Hubs Keep Getting Bigger
This last week, we saw Qantas announce that it was upgauging its Sydney-Dallas/Ft Worth flight to an A380. That means more feed…
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Topic of the Week: First Quarter Earnings Show a Struggling United, JetBlue
For quarter earnings are out for the big guys, and the results are pretty easily divided into winners and losers. Losers United…
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Topic of the Week: Do You Approve of United’s Carry-On Enforcement?
United has recently stepped up enforcement of its carry-on rules. Now, you will have to size your bag at the gate. If…
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United’s Economy Plus Policy When You Change Your Flight is Entirely Unfair
If you buy an upgrade into an extra legroom seat, you probably expect that fee to be non-refundable if you decide not…
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Topic of the Week: What Routes Do You Hope the 787 Will Open?
United is going to use its 787-9 to fly nonstop from LA to Melbourne. This seems like a great use of that…
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As United Shrinks Cleveland, Other Airlines Start to Move In
That didn’t take long. Just last week United announced it would dismantle its Cleveland hub, but now others are already starting to…