Airlines
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Why Don’t People Hate Alaska Airlines?
On the surface, Alaska Airlines seems like a company that Americans would love to hate, yet exactly the opposite is true. People…
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US Airways and American Sue Reservation Systems on Monopoly Claims
I’ve been following the fighting between American and the global distribution systems (GDSs) fairly closely here, but I’ve yet to comment on…
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Cranky on the Web (April 18 – 22)
Little planes get big seats – CNN Out of the Office This week, I take a look at why US Airways is…
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You Can Now Follow Your Bag on Delta in Real Time, Like FedEx
We’ve been asking for this for a long time now, but the wait (at least for Delta passengers) is finally over. You…
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First Class on the Emirates A380, Featuring a Shower at 37,000 feet (Trip Report)
You’ve asked for Wednesday posts to come back, and now they’re going to – in a limited way. Some of you love…
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Frontier Reduces Change Fees, Allows Name Changes, and Generally Gets Customer-Friendly
Frontier rolled out a slew of changes last week, and most of them are very customer-friendly. In fact, these moves make it…
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Topic of the Week: JetBlue Goes Intra-Caribbean
Remember that post about how Spirit should move into the intra-Caribbean market? Looks like JetBlue is going to beat Spirit to the…
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Touring San Francisco’s New Terminal 2
San Francisco opens (or shall I say, reopens) Terminal 2 with Virgin America and American as residents today. I was able to…
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Aer Lingus Wants to be a Provider of Seats, Let Others Do the Rest
As usual, there was great discussion at the Phoenix Aviation Symposium last week, but one in particular grabbed me. Steven Kavanagh, Chief…
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US Airways is Open to Mergers, But Nothing is Happening Soon
I spent last week at two of my favorite events – US Airways Media Day and the Phoenix Aviation Symposium. As usual,…
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Topic of the Week: Air France Wreckage Found
It looks like search teams have found most of the wreckage from the Air France flight that went down off the coast…
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Southwest, 737s, and Holes: What Happened and What Now?
I’m sure a lot of you have been wondering why I haven’t written about the Southwest 737 that had a big hole…