Fewer hubs mean fewer options for fliers – CNN Out of the Office
Memphis joins a long line of mid-sized hubs that are shrinking or disappearing completely leaving travelers with fewer options.

United Continental integrates its new look at O’Hare – Chicago Tribune
In what is sadly Julie Johnsson’s last story for the Tribune, she looks at United’s Customer Day One changes.

In the Trenches: Rethinking Our Facebook Strategy – Intuit Small Business Blog
I’ve never been a big fan of Facebook, and now I’m rethinking how to use it for Cranky Concierge.

Airline mergers push art of numbering flights the way of the Concorde – CNN This Just In Blog
A fun look at how airlines assign flight numbers.

The Cost of Flying Out Of Memphis Is On The Rise – ABC 24 Memphis
The local station was interested in the future of Memphis after Delta’s latest round of cuts. I talked about it here.