Brett
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Why Does Delta’s Change Fee Schedule Make No Sense? (Ask Cranky)
I haven’t done an Ask Cranky column in awhile, but that hardly means the mailbag has been dry. This one came in…
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The Department of Justice’s Big Gamble
A lot of people seem to think that the Department of Justice (DOJ) will eventually come to a settlement that would allow…
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Delta Makes a Big Push for Los Angeles But It’s Different This Time
How many times have we heard this story before? Delta decides to make a run at growing its presence in LA every…
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Pan Am 747 Tickets in Auction are Now Confirmed in First Class
As mentioned on Friday, we are auctioning off two tickets to the sold out Pan Am 747 dinner on September 28 to…
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Cranky on the Web (August 12 – 16)
In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog Every business has unhappy customers from time to…
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You Can Join the Pan Am 747 Dinner By Giving to Education
I haven’t mentioned it here, but I’ve sat on the board of a charter (free, public) school just west of downtown LA…
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Breaking Down the DOJ’s Weak Objections to the American/US Airways Merger
I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways…
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US Department of Justice Gets a Cranky Jackass Award for Its Lawsuit to Stop the US Airways/American Merger
The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great…
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Miami’s Unlikely Cost Drop is Good News But Won’t Help Lower Fares
There was some surprising news recently when it was revealed that Miami Airport’s operating costs per passenger aren’t going to climb nearly…
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Cranky on the Web (August 5 – 9)
In the Trenches: A Background Check Post-Mortem – Intuit Small Business Blog I realized that background checks were a lot more anxiety-producing…
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Topic of the Week: Miami as a Gateway to Africa
We all know Miami is a great gateway for Latin America, but what about Africa? Scott Kirby, soon to be president at…