Brett
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Cranky on the Web (November 17 – 21) – Ethiopian Madness, Rebanking in Miami, More
Ethiopian Airlines: The Flexible Airline (or, why you shouldn’t combine multiple tickets on one itinerary) – Travel Babbo One of our clients…
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Topic of the Week: Frontier in Denver
I already wrote about Spirit and Allegiant this week, so we can’t leave Frontier out of the mix can we? Frontier announced…
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Allegiant Tweaks Its Model to Run Toward Competition
Allegiant has a habit of announcing a bunch of new routes all at one time, and last week was no exception. The…
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Spirit Goes International From Houston, Steals Southwest’s Thunder
The ramp-up to Southwest flying internationally from Houston has been a long one with political drama and major construction. But as Southwest…
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Why Revenue-Based Loyalty Programs Aren’t the Right Answer
One of the big topics we tackled at the Travelport Ignite conference was loyalty programs. There were some very interesting ideas floated,…
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Cranky on the Web (November 8 – 14) – Allegiant Complaints, Job Titles
Investigation: Allegiant has low prices, high complaints – Cincinnati Enquirer You probably won’t be surprised to know that Allegiant gets a lot…
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Topic of the Week: The Importance of the Look of a Cabin
Runway Girl Network captured a photo of a pretty snazzy looking new First Class cabin on Delta’s MD-88 aircraft. The seats are…
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Taking Advantage of The LAX Service Build-Up (Trip Report)
I hadn’t been to Duke since my brother graduated a decade ago, but when Travelport asked me to attend its first Ignite…
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A Note About Comment Problems and Emails
It’s time for a rare Wednesday post, but this one is all business. Let’s talk about comments and emails. Hopefully this is…
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American’s Flight Attendants Have Just Screwed Themselves
Airline labor contracts can get extremely complex, and when it comes down to a vote, there are usually good arguments for both…
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Former American CEO Bob Crandall Knows How to Entertain a Crowd
Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor…
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Cranky on the Web (November 3 – 7) – Tips for Holiday Travel, Best Time to Buy, and More
Money Saving Tips for Holiday Travel – Momaboard I did a Google Hangout with Kaamna from Momaboard and Rachita from MakeMyTrip talking…