Brett
-
British Airways 747 Near-Accident in South Africa Combined Good Piloting and Luck
The details of the British Airways 747 near-accident in South Africa are out, and man, was that scary for the pilots. They…
-
UPS Luggage Box Tries to Compete with Airline Checked Bags (Not Quite There Yet)
Everyone loves to complain about luggage fees, but other than flying Southwest or JetBlue, there hasn’t really been a way to avoid…
-
Delta and US Airways Cancel Slot Swap, Feds Lose Game of Chicken, Win Cranky Jackass Award
I assume the feds knew they were playing with fire when they decided to attach incredibly onerous conditions to the proposed slot…
-
Cranky on the Web (June 28 – July 2)
Tips to minimize the impact of a flight cancellation – The Detroit News With the 3 hour ground delay rule likely causing…
-
San Jose Closes Up Shop on Terminal C
When I started business school in 2002, there was plenty of construction going on around San Jose Airport. Now, 8 years later,…
-
Pondering the Characteristics of Composites in the 787
We’ve all heard about how awesome the new 787 is going to be, but that doesn’t mean there aren’t still some risks…
-
My Video Review of the JetBlue Snack Boxes
Hours after I wrote my scathing review of the new JetBlue snack boxes last week, I just happened to be at an…
-
Will the BA Flight Attendant Fight Finally be Settled?
There’s a glimmer of hope out there for British Airways fliers. It appears that the airline and its flight attendants are getting…
-
Delta’s Twitter Customer Service is a Good Start, Needs to Grow
Another airline has given in to the powers of Twitter. This time, it’s Delta that has brought its customer service to Twitter…
-
Cranky on the Web (June 21-25)
Horizon Air Backs Out of California and Into a Box of Its Own Making – BNET Horizon has made some big schedule…
-
My Book “Where the Hell Am I Going?” Will be Available for Purchase Soon
Remember long ago when I asked you all for information on what you’d be willing to pay for here? Many of you…
-
JetBlue Introduces Boring Buy on Board Meals
You know JetBlue for their blue chips, but now they’ve decided to beef up their offerings. The airline quietly started launching buy-on-board…