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Recent Articles
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A Dark Future for Europe’s Legacy Airlines
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Over the last decade, Europe’s big three airline groups, IAG (owner of British Airways/Iberia), Air France/KLM, and Lufthansa Group, have all been in much better shape than their American counterparts. While US airlines floundered and…
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Cranky on the Web (May 14 – 18)
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In the Trenches: Benefits – Intuit Small Business Blog The menu of benefits to be provided to employees is surprisingly large. They aren’t all paid, but it’s still a bit of a minefield.
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Topic of the Week: Berlin Airport’s Big Delay
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With less than a month to go before Berlin’s new airport opening, it was revealed that it wasn’t ready to go. The delay is now rumored to stretch into 2013. This is hugely problematic since…
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Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website
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Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it decided to try out some new search functionality on its website. In some…
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A Working Trip to Vegas (Trip Report)
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Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the airports it serves. This is a great event that lets Allegiant talk about…
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The DOT Gets it Right With Washington/National Slot Awards
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There’s nothing I like more than ripping apart the Department of Transportation (DOT) for its poor rule-making abilities, but every so often, the department does something right. We might as well celebrate on the rare…
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No Honest Customer Will Pay $100 to Carry a Bag on Spirit
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You’ve probably seen at least one of the dozens of stories reporting on how Spirit is going to charge $100 for a carry on bag. Those stories are incredibly misleading at best. If you’re an…
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Cranky on the Web (May 7 – 11)
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A Preview of EVA Air’s New Flat-Bed Business Class Seats – Conde Nast Traveler Here’s a look at some pics of EVA’s new flat beds in business class. Outrage over $100 carry-on bag fee –…
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Topic of the Week: Are You Still Unhappy with United?
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By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch. But clearly some people aren’t happy as evidenced by this hi-larious sign that…
