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Honoring the Flight Crews That Died 11 Years Ago Today
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It’s that dreaded day once again. Some have asked how long I’ll keep doing this tribute. Maybe ten years afterwards was enough. But in my mind, what happened on September 11, 2001 created such a…
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Qantas Smartly Leaves British Airways for Emirates
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There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly creates some confusion around Qantas’s role in oneworld as the airline backs away…
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Cranky on the Web (September 3 – 7)
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In the Trenches: The Late Summer Lull – Intuit Small Business Blog The end of August is a very quiet time for us. That usually means that I can focus on longer term projects. Not…
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Topic of the Week: Direct Aisle Access in Business Class
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Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class. This is a stark contrast to United which has every window seat requiring…
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American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)
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It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened. This thing is really proceeding at a snail’s pace and the pilots are…
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Spirit Chooses Delays Over Cancellations and Missed Connections
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Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer, Tony Lefebvre, to discuss what was happening. After talking to him, I got…
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A Question About Content
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It’s Labor Day here in the US and I’ve been enjoying my long weekend. That means there isn’t a normal post today, but I do have a question and this seemed like a good day…
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Cranky on the Web (August 27 – 31)
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How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who missed her brother’s funeral because of a bunch of airline problems. That prompted…
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Topic of the Week: Mark Your Calendars for a Cranky Dorkfest on September 29 at LAX
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We had a great time last August getting together for In ‘n Out and plane-spotting, so I thought I’d do it again. But this time, I’ve decided to think about all you poor airline employees…
