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Topic of the Week: Is it Smart to Publicize a Social Media Response Time?
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KLM has long been heavily involved in social media, but last week it didn’t something interesting. It started publishing the amount of time it will take for people to get a response. When I looked,…
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The True Meaning of Thanksgiving 2013
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Well, that storm didn’t quite pan out as the media predicted, huh? That, combined with surprisingly good availability on alternate flights yesterday, means that those of you who were traveling to be with your family…
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Delta Looks for Route Opportunities Beyond the Hubs
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When America West and US Airways merged, one of the first jobs in the schedule planning department was to consolidate flying in and around the airline’s strong hubs. After all, it was the non-hub (and…
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What Exactly Does United Mean When It Says It’s Going to Increase Long-Term Shareholder Value?
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You may have noticed the release last week entitled “United Airlines Outlines Path for Increasing Long-term Shareholder Value.” If you saw it, you probably ignored it because it sounds like a Tilton-esque dose of corporate…
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Cranky on the Web (November 18 – 22)
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In the Trenches: Preventing Mistakes – Intuit Small Business Blog We made some mistakes in the business, and that led me to want to take steps from preventing them from happening again. Is This the…
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Topic of the Week: Cell Phones on Airplanes
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The FCC says it will revisit a ban on cell phones on airplanes. Do you like that plan? Personally, I fully support the FCC removing the ban. Let the airlines decide if they want to…
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Time to Prepare for Another in a Long History of Brawls Over Dallas/Love Field
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With all the divestitures announced when American and US Airways settled with the Department of Justice (DOJ), the most surprising result is the fight over two measly gates at tiny Dallas/Love Field. Southwest clearly wants…
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Welcome to The Cranky Flier’s New Look
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I had grand plans this past weekend. I was going to put the finishing touches on the new crankyflier.com and flip the switch Saturday night. By Monday morning, all was going to be grand. Instead…
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WestJet to Launch Transatlantic Service in an Unlikely Way
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If you were working at Calgary-based WestJet and you thought there was opportunity for you outside of North America, where would you go first? Maybe you think about London, or maybe you think about some…
