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Cranky on the Web – Travel Tips for Scotch Drinkers, Billions at LAX, More
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Holiday-Travel Hacks – The Glenlivet – The Cask I didn’t know that The Glenlivet scotch (and yes, it’s “The” Glenlivet) had a lifestyle app, but now I know. The Cask reached out to me to…
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Topic of the Week: Your Predictions for 2015
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The new year is almost here. We’ve looked back at your 2014 predictions, so now it’s time to look forward to 2015. What’s going to happen?
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American, Caifornia Pacific, Delta, Family Airlines, Frontier, People Express, Southwest, United, US AirwaysReviewing Your 2014 Predictions
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At the end of last year, I put a topic up for you all to make your predictions for the airline industry in 2014. Let’s take a look and see how many of them panned…
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A Brief and Confusing History of the Mess That Is South African Airways, An Airline That Wants Etihad’s Help to Survive
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If I had a nickel for every time South African Airways needed a turnaround… well, I’d still have less than a dollar, but the point is that this is not an uncommon occurrence. South African…
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Cranky on the Web – Customers From the Past
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In the Trenches: Customers Who No Longer Use Us – Small Business Center This week I take a look at how we think about dealing with Cranky Concierge customers who used us last year but…
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Topic of the Week: Cuba is Coming
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With the news that relations are finally thawing between the US and Cuba, you know airlines are starting to drool over the possibilities. There are already a bunch of charters between the US and Cuba…
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Reviewing 2014 Operational Performance: Delta is the Undisputed Heavyweight Champion
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As we get toward the end of the year, I thought it would be fun to dig in to airline operational data and see just what kind of year everyone has had. Using the data…
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Alaska Airlines Tweaks Its Product for Longer Haul Flying
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Alaska is an airline on a tear right now. It’s posting record profits while expanding fairly quickly, not a combination that you often see. But what’s really interesting is that Alaska has effectively been pushed…
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Delta’s Basic Economy is Going to Generate a Ton of Complaints, Leave Money on the Table
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Last week I wrote about Delta’s cabin rebranding efforts, but I failed to really grasp something that is likely going to become a big issue. The lowest fare, Basic Economy, is going to roll out…
