The First Big Test: How American and US Airways Prepared to Merge Their Frequent Flier Programs This Weekend

The First Big Test: How American and US Airways Prepared to Merge Their Frequent Flier Programs This Weekend

In any airline merger, there are a million different things that have to come together and countless decisions to be made. But few of these things have a major customer impact. In the American/US Airways merger, we’re about to see how the first of the major impacts: the frequent flier …

The Argument That US Carriers Should Stop Complaining About Middle East Carriers and Compete on Product Is Garbage

The Argument That US Carriers Should Stop Complaining About Middle East Carriers and Compete on Product Is Garbage

The fight between the US carriers and the Middle East carriers is just starting to ramp up, but people are quickly taking sides. As you saw in my lukewarm reception, I think there is merit to what the US carriers are saying but outside of revisiting fifth freedom rights, …

Spirit Explains Its First DOT Report Card, But Do You Agree With The Rationale?

Spirit Explains Its First DOT Report Card, But Do You Agree With The Rationale?

This month, for the first time, Spirit’s operational performance is included in the Department of Transportation Air Travel Consumer Report. The results aren’t as bad as you might expect, but they certainly aren’t great. Spirit, however, celebrates the good news while giving a reason for the bad news. Some …

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