2014
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Cranky on the Web (March 3 – 7)
Volaris interested in joint marketing program at Ontario Airport – Inland Valley Daily Bulletin Volaris is interested in its using Ontario’s joint…
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Topic of the Week: Delta’s New Award Chart is Out
It looks like all the negative press surrounding Delta’s decision to only release the earning and not burning half of its new…
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Frontier’s Expansion in St Louis is All About Lowering Costs
Frontier has been on a tear lately. In the last month, it has announced 13 new routes; 3 of them from what…
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American Makes Choice Fares What They Should Have Been When They Launched
When American and US Airways merged, there were plenty of people assuming that the airline would use a blunt instrument to increase…
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Delta Shakes Up SkyMiles but Fails to Give The Details Needed to Evaluate the Change Properly
Last week, Delta announced a major overhaul of the SkyMiles program that changes points-earning from a mileage-based scheme to a revenue-based one.…
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Cranky on the Web (February 24 – 28)
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to…
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Topic of the Week: What Routes Do You Hope the 787 Will Open?
United is going to use its 787-9 to fly nonstop from LA to Melbourne. This seems like a great use of that…
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Savannah for $49.72 Roundtrip (Trip Report)
I’d like to start this trip report with a big, heartfelt thank you to the Delta pricing department. If not for you…
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Touring Boeing’s 737 Factory in Renton
After SilkAir’s delivery ceremony for the airline’s first new 737-800 and the dinner at the Museum of Flight that evening, you’d think…
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New Pilot Shortage Strategy: Rip Half the Seats Off the Airplane
Pop quiz. What is wrong with this seat map that recently popped up on Great Lakes Airlines’ website? If you said it…
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Cranky on the Web (February 17 – 21)
In the Trenches: Fighting Employee Burnout – Intuit Small Business Blog The weather has been awful and our concierges are working REALLY…
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Topic of the Week: Your DC-10 Memories
It’s getting harder and harder to hitch a ride on a Douglas Commercial aircraft. The last passenger operator of the DC-10, Biman…