Air Canada is getting closer and closer to the launch of its new low-cost, leisure airline, rouge. Last week, the airline announced “Air Canada rouge is taking a differentiated approach to leisure travel by focusing on customer service excellence through customized training and stylishly relaxed onboard apparel, both of which …
It’s been nearly a week since Delta opened the first phase of its terminal project at JFK, and the reviews have been largely positive so far. Then again, when comparing to the old Terminal 3, the bar is set pretty low. Still, this is a huge move for the airline, …
I received an email recently that hit close to home, literally. It was more of a plea than a question, but I thought it was still a good fit for an Ask Cranky post. This reader is very concerned about the way JetBlue is using (or not using) its Long …
Note: There will be no post on Monday, Memorial Day. I will return to the regular posting schedule on Tuesday.
The Dreamliner returns: 5 things to know – CNN.com
One of the many stories talking about the return of the 787. In general, I don’t think people will be concerned. …
Delta travelers at JFK are waking up to a brand new airport experience today as Delta thankfully leaves Terminal 3 for good in favor of the new extension of Terminal 4 along with the existing operation in Terminal 2. This, of course, means the rats and birds have finally won. …
Frontier is in the middle of making huge changes to its business model, and that is not easy to do. Anytime you make a big shift, you anger those who liked the way things were before. Frontier is learning this firsthand right now as some Denver loyalists from years past …
I’m feeling pretty lucky to be living in Southern California these days. Oh sure, it’s the beautiful sunshine and all that, but it’s also about to become a nice little hub of cheap flights. I say that because airlines are starting to get into an old-fashioned turf war here. That …
Just last month, United increased its change fee on domestic flights from $150 to $200 and I bashed the move. That, of course, didn’t prevent US Airways, Delta, and then American from following like sheep. Those increases left a bigger gap between change fees at the legacy airlines and those …
In the Trenches: Setting Priorities – Intuit Small Business Blog
There are a lot of projects I’d like to complete here at Cranky Concierge. But instead of trying to do them all, I need to pick one at a time and focus.
United announced it would pull inflight entertainment off its A319s and A320s when it puts new seats on the airplanes. That means that Channel 9, the channel that lets you listen to cockpit communications, will disappear until they can find a way to stream it to your own device. Will …
You may have heard the name Lion Air before, but chances are you’ve never flown the airline, a low cost carrier based in Jakarta, Indonesia. Lion has been known for a few things over its decade-long history; some good and some bad. The bad? Naturally, it’s safety-related. And the good? …
After 6 years of big losses, it looks like the time is finally coming for Virgin America to start making money or just go away. The airline decided to announce both fourth quarter 2012 and first quarter 2013 results yesterday, and there were some bright spots. But many of the …
