2012
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Topic of the Week: Direct Aisle Access in Business Class
Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class.…
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American Continues to Slog Through Bankruptcy While US Airways Goes Silent (On Purpose)
It’s been awhile since I wrote about the American Airlines bankruptcy, and there’s a good reason for that. Not much has happened.…
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Spirit Chooses Delays Over Cancellations and Missed Connections
Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer,…
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A Question About Content
It’s Labor Day here in the US and I’ve been enjoying my long weekend. That means there isn’t a normal post today,…
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Cranky on the Web (August 27 – 31)
How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who…
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Topic of the Week: Mark Your Calendars for a Cranky Dorkfest on September 29 at LAX
We had a great time last August getting together for In ‘n Out and plane-spotting, so I thought I’d do it again.…
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How Do Airlines Deliver Airplanes Long Distances? (Ask Cranky)
It’s been awhile since I’ve done an Ask Cranky post, so I figured we were long overdue. Here’s a question that I…
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Spirit and Allegiant Have On Time Performance Problems
It turns out United isn’t the only airline suffering from poor on time performance these days. Spirit hasn’t had more than 70…
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Island Air’s CEO on the Airline’s Growth and Rebranding (Across the Aisle)
Recently, little Island Air of Hawai’i decided that it was time to rebrand. The new logo and marketing effort was meant to…
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Cranky on the Web (August 20 – 24)
When Children Fly Alone (Radio Appearance) – The Kojo Nnamdi Show I was asked to come on to talk about the whole…
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Topic of the Week: Will Virgin Atlantic Actually Fly Short Haul?
Virgin Atlantic made a little noise earlier this week when it announced it would begin three daily flights between Manchester and London/Heathrow…
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Some of Last Year’s SCASD Winners Have Seen Success
It looks like this has turned into Small Community Air Service Development (SCASD) week here on the blog. Monday, I looked at…