Monthly Archives: December 2011

Topic of the Week: 2011 Flying Summary

The year is just about done for, so it’s time to look at how much flying we all did. My two trips across the pond helped to offset the lack of flying toward the end of the year. What did your year look like?

Miles: 38,310 (34,202 last year)
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Airlines We Lost in 2011

It’s that time of the year once again where we review those airlines that had their wings clipped. Last year, I said it was a pretty good year in terms of the airlines we lost. If that’s true, then this was a rock star kind of year. There were very …

A Classically Sucky Orbitz Customer Service Experience

This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our Cranky Concierge clients, let’s call him George Bailey, had an almost comically-terrible interaction with Orbitz customer service, and I thought I’d show it here.

George is in the …

The Many Steps Alaska Takes to Put Food on Your Flight

I had a great opportunity earlier this week to head on over to LAX to do a menu tasting with Alaska Airlines. They loaded me up with tasty food, but to me it was the process that made this so interesting. Airlines need to think about a lot of things …

Topic of the Week: Who Wants to be a Guest Poster?

It’s getting close. My wife is due in just about 3 weeks, and that means I’m going to need to take a little Cranky break once it happens. I don’t plan on being gone for long, but it does mean that it’s time for one of those rare opportunities for …

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