November 2010
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Cranky on the Web (November 8-12)
Qantas A380: Airline Earns Black Eye for Poor Customer Response to Crisis – BNET Headwinds The Qantas A380 problems continue, but this…
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Experimenting with a Little Less Cranky
You guys know that I love writing Cranky, but there’s one problem. I’m spending too much time writing it and not making…
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Alitalia May Try to Sell Itself to Air France/KLM
It’s time for an Alitalia update, and I can’t say I’m happy about this one. Not only is Alitalia making money, but…
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Should You Be Afraid of the Body Scanner Raising the Risk of Cancer? Nah, and Neither Should Pilots
If you’ve been watching pilot unions tell their members to decline to go through the body scanner when they go through security,…
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TSA Overreacts Again, Printer Cartridges Are Now Banned
The Transportation Security Administration (TSA) is at it once again. In a typical reactive move, you can now no longer bring printer…
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Qantas A380 Grounding Causes Disruption, What Should You Do?
By now you all know that a Qantas A380 had an engine failure last week that caused enough concern that the airline…
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Cranky on the Web (November 1-5)
How Southwest Measures the Success of “Bags Fly Free” – BNET Headwinds Last week at Media Day, Southwest got into survey details…
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JetBlue’s Anchorage Move Seems Smart, Others Should Follow
I’m still catching up on news from last week, and one thing I meant to touch on was JetBlue’s announcement that it…
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Spirit Turns Its Focus to the US and Canada After Caribbean Build-Up
Spirit has spent the last few years remaking itself in the public eye. It has gone from a Detroit-based low cost carrier…
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Southwest Media Day via El Paso and Albuquerque (Trip Report)
As you well know by know, Southwest held its sometimes-annual Media Day in Dallas last week, and this year there was no…
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Southwest Explains the Reservation System Delays
For years we’ve heard Southwest talk about how its reservation system was preventing the airline from doing all sorts of things. International…
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Volaris and Southwest Start Their “Almost A Codeshare But Not Quite” Partnership
On November 10, 2008, Southwest and a little known Mexican airline named Volaris announced that they would be joining up “to build…