Categories
Recent Articles
-
American’s New Senior Vice President of Los Angeles Gives The Airline’s Vision for the City
–
Back in May, Suzanne Boda was named American’s Senior Vice President of Los Angeles. The creation of this role was a visible symbol that the airline wasn’t about to back down from its dogged pursuit…
-
Southwest Takes Me to Crankyfest Tahoe (Trip Report)
–
Every Fall, we put together a gathering for Cranky Concierge employees so we can get together, talk shop, and have a little fun. We call it Crankyfest (not to be confused with Dorkfest). Since we…
-
3 Links I Love: United’s Management Under Fire, Sun Country’s ULCC Twist, Jet2’s Empty Seats
–
This week’s featured link: How Oscar Munoz spooked United Airlines investors – Crain’s Chicago Business If you missed it, United had its earnings call and it did not go well. There appears to be growing…
-
At LaGuardia, JetBlue and Alaska Customers Win in the Temporary Terminal Shuffle
–
You don’t need me to tell you that New York’s LaGuardia Airport sucks. If you’ve been even remotely near the place, you haven’t had a good experience. While long-term improvement is slowly happening, a band…
-
27 Small US Cities Have Air Service on the Chopping Block
–
As I scrolled the list of cities that would no longer qualify for Essential Air Service earlier this month, I felt that same helpless frustration that always hits me when the topic of small city…
-
Airbus and Bombardier Trump Boeing
–
Last week’s announcement that Airbus would bring Bombardier’s C-Series program under its proverbial (and, I suppose, literal) wing was a stunner. When at Boeing’s urging the US Department of Commerce announced a 300 percent countervailing…
-
Cranky on the Web: More 747 Love
–
One of United’s last 747s comes to Houston once more before retirement – Houston Chronicle It’s like I’m an addict who can’t quit the 747 tributes. But hey, the Houston Chronicle asked me for a…
-
3 Links I Love: Delta Checks In, Saying Goodbye to the 747 and the 737-400 Combi
–
It’s a trio of airline-produced content this week… This week’s featured link: Delta introduces auto check-in for Fly Delta app users – Delta News Hub Checking in for a flight is a relic of the…
-
Polaris: When United Cried Wolf
–
Let’s get one thing straight. I’m not here to bash Polaris. When United relaunched its international business class last June, I liked the Polaris plan. The branding was sharp, the product looked great, and it…
