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Recent Articles
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Spirit Chooses Delays Over Cancellations and Missed Connections
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Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer, Tony Lefebvre, to discuss what was happening. After talking to him, I got…
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A Question About Content
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It’s Labor Day here in the US and I’ve been enjoying my long weekend. That means there isn’t a normal post today, but I do have a question and this seemed like a good day…
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Cranky on the Web (August 27 – 31)
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How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who missed her brother’s funeral because of a bunch of airline problems. That prompted…
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Topic of the Week: Mark Your Calendars for a Cranky Dorkfest on September 29 at LAX
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We had a great time last August getting together for In ‘n Out and plane-spotting, so I thought I’d do it again. But this time, I’ve decided to think about all you poor airline employees…
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How Do Airlines Deliver Airplanes Long Distances? (Ask Cranky)
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It’s been awhile since I’ve done an Ask Cranky post, so I figured we were long overdue. Here’s a question that I imagine a lot of people are curious about. If you ever have the…
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Spirit and Allegiant Have On Time Performance Problems
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It turns out United isn’t the only airline suffering from poor on time performance these days. Spirit hasn’t had more than 70 percent of flights arrive on time since April while Allegiant seems to be…
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Island Air’s CEO on the Airline’s Growth and Rebranding (Across the Aisle)
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Recently, little Island Air of Hawai’i decided that it was time to rebrand. The new logo and marketing effort was meant to support the airline in a new direction, mostly visibly in the form of…
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Cranky on the Web (August 20 – 24)
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When Children Fly Alone (Radio Appearance) – The Kojo Nnamdi Show I was asked to come on to talk about the whole United unaccompanied minor fiasco. You can listen to the segment as the link…
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Topic of the Week: Will Virgin Atlantic Actually Fly Short Haul?
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Virgin Atlantic made a little noise earlier this week when it announced it would begin three daily flights between Manchester and London/Heathrow using leased A319s. Will this actually happen? My money says it’s just political…
