Categories
Recent Articles
-
Frontier’s Expansion in St Louis is All About Lowering Costs
–
Frontier has been on a tear lately. In the last month, it has announced 13 new routes; 3 of them from what seems like an unlikely location, St Louis. Fresh with new ownership, it appears…
-
American Makes Choice Fares What They Should Have Been When They Launched
–
When American and US Airways merged, there were plenty of people assuming that the airline would use a blunt instrument to increase revenues; we’d see flights slashed and fares skyrocket. What seems to be happening…
-
Delta Shakes Up SkyMiles but Fails to Give The Details Needed to Evaluate the Change Properly
–
Last week, Delta announced a major overhaul of the SkyMiles program that changes points-earning from a mileage-based scheme to a revenue-based one. Even though I’m not a big miles and points guy, I’ve had a…
-
Cranky on the Web (February 24 – 28)
–
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to help people as opposed to the individualized service method. I’ve been thinking about…
-
Topic of the Week: What Routes Do You Hope the 787 Will Open?
–
United is going to use its 787-9 to fly nonstop from LA to Melbourne. This seems like a great use of that airplane. Now, let’s turn it over to you. Which routes do you hope…
-
Savannah for $49.72 Roundtrip (Trip Report)
–
I’d like to start this trip report with a big, heartfelt thank you to the Delta pricing department. If not for you guys and your hilariously low accidental fare filing, I wouldn’t have been able…
-
Touring Boeing’s 737 Factory in Renton
–
After SilkAir’s delivery ceremony for the airline’s first new 737-800 and the dinner at the Museum of Flight that evening, you’d think I’d be all geeked-out. You’d be wrong. I was extremely excited for what…
-
New Pilot Shortage Strategy: Rip Half the Seats Off the Airplane
–
Pop quiz. What is wrong with this seat map that recently popped up on Great Lakes Airlines’ website? If you said it looks like there are seats missing, you’d be right. This is a Beechcraft…
-
Cranky on the Web (February 17 – 21)
–
In the Trenches: Fighting Employee Burnout – Intuit Small Business Blog The weather has been awful and our concierges are working REALLY hard. It’s been tough.
