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American Sadly Chooses Conformity Over Superiority With Its New Revenue-Based AAdvantage Program
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American has been talking about revamping its AAdvantage program for some time now, but thanks to the merger with US Airways, the dust had to settle before any big changes could be made. I know…
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United Polaris and the Rise of the Branded Experience
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By now you’re probably aware that United has launched an all-new Business Class which it is calling Polaris. This follows in the footsteps of Delta One in that it’s an effort to brand the entire…
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Cranky on the Web: JetBlue’s Short Short Scandal, United Polaris
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JetBlue Defends Decision to Ask Passenger to Replace Booty Shorts Before Boarding Flight. Will the Incident Affect Its Brand? – Entrepreneur If you haven’t heard, there was another incident where someone was deemed to be…
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3 Links I Love: Avianca for Sale, Qatar’s A380 Gate Problem, Delta’s Back in ExpertFlyer
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This week’s featured link: United Continental, Delta Air Lines possible bidders for Avianca: WSJ – Reuters Ok, so we don’t know much about this yet, but word on the street is that Avianca needs money.…
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Instead of Waiting for More TSA Funding, Delta is Betting $1 Million on Improving Efficiency
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There’s been a lot of focus on the Transportation Security Administration (TSA) being underfunded lately. After all, those long lines could be fixed with more screeners, right? Well, yes but there is also the issue…
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My New York Times Piece On How More Regulation Would Make Flying Worse
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Last week the New York Times approached me about contributing to its ongoing Room for Debate feature for the third time. (First time, second time.) The point up for debate: Do Airlines Need to Be…
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3 Links I Love: Comfort+ Changes, Alaska Milk Run, and Fares Going Down
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This week’s featured link: Delta Comfort+ now available as fare for flights to Asia and Latin America – Delta.com Delta started selling Comfort+ as a separate cabin domestically earlier this month, but for international flying…
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A Look Back at Delta’s Shifting Fleet
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The response to last week’s post about American’s shifting fleet mix was so overwhelmingly positive, that I’ve gone and looked at both Delta and United as well. First up? Heeeeeere’s Delta. What really stands out…
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DelAAyed by Mesa and Its Tired and Worn Interiors (Trip Report)
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For this year’s Phoenix Aviation Symposium, I was asked to moderate a panel about the customer. I’ve always enjoyed that conference, so I knew I’d go but didn’t book flights until a couple weeks out.…
