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Recent Articles
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New Pilot Rest Rules May Be Good, but Cargo Pilots and Small Cities Should be Worried
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Toward the end of the year, the FAA announced the final rule regarding changes in pilot rest requirements. [Read the entire final rule] This has been in the works for years, though it moved to…
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Cranky on the Web (December 26 – December 30)
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What will 2012 bring in air travel? – CNN Out of the Office CNN asked me to do a look at ahead at 2012, so I got some smart people to tell me what will…
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Topic of the Week: 2011 Flying Summary
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The year is just about done for, so it’s time to look at how much flying we all did. My two trips across the pond helped to offset the lack of flying toward the end…
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Airlines We Lost in 2011
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It’s that time of the year once again where we review those airlines that had their wings clipped. Last year, I said it was a pretty good year in terms of the airlines we lost.…
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A Classically Sucky Orbitz Customer Service Experience
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This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our Cranky Concierge clients, let’s call him George Bailey, had an almost comically-terrible interaction…
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Remember that $60,000 Deal to Name a Virgin America Airplane? Here’s Who Bought It
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Last month, Virgin America decided to sell a pretty unique deal through Gilt City. Anyone with $60,000 could get a roundtrip charter flight anywhere Virgin America flies in the US. That in itself isn’t that…
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Cranky on the Web (December 19 – 23)
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Pack patience for air travel amateurs – CNN Out of the Office ’tis the season for amateur travelers to come out of the woodwork. Here are some thoughts on how business travelers can navigate it.…
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Topic of the Week: ANA Brings the 787 to the US
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ANA has announced that will start flying the 787 to the US. First market are Seattle and San Jose. Is that a surprise to you? My guess is that United will pull its Seattle to…
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The Many Steps Alaska Takes to Put Food on Your Flight
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I had a great opportunity earlier this week to head on over to LAX to do a menu tasting with Alaska Airlines. They loaded me up with tasty food, but to me it was the…
