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Beyond West Maui: Spending 2 Nights in Hāna
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As you know from my recent trip report, I took my Cranky Concierge team to Maui. We had planned this long before the fires tore through West Maui, but when that happened, we werenʻt sure…
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When Hawaiian Falters, Southwest Gets Me Home (Trip Report)
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I left off last week with Hawaiian canceling my flight home from Kahului, and the reaccommodation options weren’t good. Fortunately for me, with Maui tourism still down, there were a bunch of options to get…
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Why United Thinks ULCCs Keep Struggling As Its Own Fortunes Rise
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This isn’t the first time we’ve heard United management talk about the death of the ultra low cost carrier (ULCC), but it’s one of the more interesting discussions that has been rattling around in my…
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Cranky Weekly Review Presented by Oakland International Airport: Delta’s Damage Control, United’s Quarter was Profitable, AA…Not So Much
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Delta Walks Back SkyMiles Changes Delta Air Lines shared the changes it is making to the changes it announced to its Medallion Program last month. The carrier is still sticking with its full-revenue concept —…
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AAdvantage Business Makes Life Miserable for Companies and Travel Agents
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American is at it once again. The company has decided to end its Business Extra small business rewards program and replace it with something less lucrative for the business itself called AAdvantage Business. This does…
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Mark Your Calendars: Cranky Dorkfest 2024 is September 14
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I know itʻs only October, but we aim to please. Once again, weʻve made an effort to get the date set for Cranky Dorkfest 2024 extra early for you. Cranky Dorkfest 2024 will be on…
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Hawaiian Struggles to Maintain Its Operation Thanks to Pratt & Whitney Problems
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If you read yesterday’s post, you know that Hawaiian canceled my flight home from Maui last week. But it was more than that. Hawaiian canceled the whole week of flying, and it has been struggling…
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Hawaiian Takes Me to Maui But Can’t Get Me Home (Trip Report)
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Back in 2019, Cranky Concierge had a very good year. We hit our stretch goal, and that meant I would follow through on my promise to take the whole team to Hawaiʻi. That trip was…
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Cranky Weekly Review Presented by Oakland International Airport: Delta is Printing Money, AA’s Maine Focus
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Delta’s Q3 Profit Exceeds $1 Billion Delta’s Q3 earnings report was released this week and the carrier posted a record profit of a whopping $1.1 billion on $14.55 billion in gross revenue during the always-successful…
