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Why Does Delta’s Change Fee Schedule Make No Sense? (Ask Cranky)
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I haven’t done an Ask Cranky column in awhile, but that hardly means the mailbag has been dry. This one came in at the end of the July. So why did DL charge me $200…
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The Department of Justice’s Big Gamble
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A lot of people seem to think that the Department of Justice (DOJ) will eventually come to a settlement that would allow the American/US Airways to go through. While I’d think to think optimistically like…
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Delta Makes a Big Push for Los Angeles But It’s Different This Time
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How many times have we heard this story before? Delta decides to make a run at growing its presence in LA every few years, and the results are always the same. It ends in retreat.…
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Pan Am 747 Tickets in Auction are Now Confirmed in First Class
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As mentioned on Friday, we are auctioning off two tickets to the sold out Pan Am 747 dinner on September 28 to support Equitas Academy Charter School at a fundraiser on Wednesday. I have now…
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Cranky on the Web (August 12 – 16)
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In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog Every business has unhappy customers from time to time, but sometimes it doesn’t make any sense. With those, I have a…
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You Can Join the Pan Am 747 Dinner By Giving to Education
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I haven’t mentioned it here, but I’ve sat on the board of a charter (free, public) school just west of downtown LA (Pico Union area, for those who know it) for more than 5 years…
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Breaking Down the DOJ’s Weak Objections to the American/US Airways Merger
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I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways merger yesterday, but today it’s time to dig in. In the 56-page complaint…
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US Department of Justice Gets a Cranky Jackass Award for Its Lawsuit to Stop the US Airways/American Merger
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The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop the merger between American and US Airways from going ahead. While I think…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
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British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great job onboard. But from a travel agent perspective, BA can be a pretty…
