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Recent Articles
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Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website
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Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it decided to try out some new search functionality on its website. In some…
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A Working Trip to Vegas (Trip Report)
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Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the airports it serves. This is a great event that lets Allegiant talk about…
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The DOT Gets it Right With Washington/National Slot Awards
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There’s nothing I like more than ripping apart the Department of Transportation (DOT) for its poor rule-making abilities, but every so often, the department does something right. We might as well celebrate on the rare…
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No Honest Customer Will Pay $100 to Carry a Bag on Spirit
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You’ve probably seen at least one of the dozens of stories reporting on how Spirit is going to charge $100 for a carry on bag. Those stories are incredibly misleading at best. If you’re an…
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Cranky on the Web (May 7 – 11)
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A Preview of EVA Air’s New Flat-Bed Business Class Seats – Conde Nast Traveler Here’s a look at some pics of EVA’s new flat beds in business class. Outrage over $100 carry-on bag fee –…
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Topic of the Week: Are You Still Unhappy with United?
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By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch. But clearly some people aren’t happy as evidenced by this hi-larious sign that…
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American Upgrades Business Class, Downgrades Coach on Widebody Fleet
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Last Friday I received an invitation from American to an event that would show off the “company’s aircraft modernization plans while onboard an American wide-body jet.” Sounded good, but that event was yesterday and with…
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One-Way Codeshares and Why JetBlue Likes Them
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Yesterday I wrote about the possibilities for JetBlue to bring partners into Terminal 5 at JFK, but there was one other nugget in the earnings call that caught my eye. This one comes from Robin…
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Will JetBlue Be Welcoming Its International Partners Under Its Roof at JFK?
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It’s earnings season, and that means it’s time for a slew of long analyst calls to talk about the events of the last quarter. I don’t listen to them myself, because I’d never get any…
