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Recent Articles
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Don’t Be Afraid to Use Your Miles
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I don’t write about frequent flier miles too often, because a) there are plenty of others who focus on it day in and day out, and b) it doesn’t really interest me that much. But…
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Southwest Uses AirTran to Grow Flying in Memphis
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Southwest’s latest schedule is out, and guess who is paying attention to Memphis? It’s not technically Southwest yet, but Southwest is using its AirTran subsidiary to add destinations and flights in Memphis. As one airline…
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Cranky on the Web (February 4 – 8)
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In the Trenches: The Neglected Corners of the Business – Intuit Small Business Blog Though the concierge business is where I spend most of my time, there are other pieces that don’t get enough attention.…
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Topic of the Week: Delta and Starwood Crossover Awards
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Yesterday, Delta and Starwood Hotels announced crossover awards where elite members in each program get benefits in the other. What do you think? Would this make you more likely to use one or the other?…
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Frontier Makes a Pragmatic, Unsurprising, Yet Sad Move to Outsource Airport Staff
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For years, you could hear Frontier employees talk as if they were part of one big family. It was that level of care that often brought the airline praise from frequent fliers. It also helped…
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Southwest and AirTran Quietly Begin Codesharing
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It has been more than 2 years and 4 months since Southwest announced it would purchase AirTran. Since that time, the two airlines have operated as completely separate entities in the eyes of travelers. That…
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Layoffs Are Far From a Necessity in a US Airways and American Merger
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There were certainly some, shall we say, spirited comments on my American/US Airways merger post last week, but there were a couple comments from someone posting as “Doug” that caught my eye. He predicted that…
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Cranky on the Web (January 28 – February 1)
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How to Protect Yourself from Antiquated Airline Computers That Could Ruin Your Trip – PTMoney.com I talked a little more about how we have helped clients with computer system issues. He used my recent example…
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Topic of the Week: Which Airline Had the Best Q4 Results? Worst?
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The big US airlines have reported fourth quarter earnings, so now it’s your turn to play financial analyst. Which one had the best results? Which one had the worst? And while we’re at it, what…
