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Cranky on the Web (December 23 – 27)
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Scrambling Toward Christmas with Sad Songs, Oscar Isaac, and Tight Flights – The Colin McEnroe Show I was on WNPR to talk about the New York Times article on decreasing personal space on airplanes. Southwest…
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Topic of the Week: Feel Good Friday
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It’s a light week with not much to discuss, so let’s just watch some of the warm-fuzzy holiday efforts from a couple airlines. You’ve probably already seen WestJet’s Christmas Miracle, but just in case you…
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Options Away Provides a Way to Guarantee a Fare Without Buying a Ticket
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It’s not often that I write about specific websites here on the blog, but Options Away really caught my eye. The idea is very simple. You can pay a small fee up front to lock…
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A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?
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Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s A321. It’s the specially-outfitted aircraft that will fly exclusively between New York/JFK and…
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What the Heck is Delta Doing in Seattle?
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It started out innocently enough. Delta chose a couple routes where it wanted to add capacity to Seattle, its newest international gateway. Then it added more, and more, and more. Now it’s hard to think…
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Cranky on the Web (December 16 – 20)
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Cranky Concierge – and how it can make your travel day – MakeTravelBetter.com A client of ours wrote us up after having a great experience with one of our concierges. How to handle weather delays…
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Topic of the Week: How Do You Feel About United Now?
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It has been a content-heavy week with my four-part series on my visit with United Airlines. (See Part 1, Part 2, Part 3, Part 4) Now, I’ll shift the spotlight on you. Did you learn…
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
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You guys still with me? It’s been a long series, but we have finally come to the last post. We left off yesterday after my tour of the NOC. The sun had set, and it…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
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At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my day with United’s management. Now, it’s time to get dorky. (See Part 1,…
