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American’s Flight Attendants Have Just Screwed Themselves
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Airline labor contracts can get extremely complex, and when it comes down to a vote, there are usually good arguments for both sides. Every so often, however, a vote comes up where there is clearly…
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Former American CEO Bob Crandall Knows How to Entertain a Crowd
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Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor or panel discussions. This was a different kind of conference that was meant…
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Cranky on the Web (November 3 – 7) – Tips for Holiday Travel, Best Time to Buy, and More
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Money Saving Tips for Holiday Travel – Momaboard I did a Google Hangout with Kaamna from Momaboard and Rachita from MakeMyTrip talking about how to save money during holiday travel. The sound quality didn’t turn…
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Topic of the Week: What Would You Do With a “Lost” Rental Car?
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I was a great event in Raleigh/Durham this week (Travelport Ignite), and I had a very strange experience with National Car Rental. I received an email saying that 9 hours after I had picked the…
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Why Do US Airlines Leave Seat Belt Signs On For So Long? (Ask Cranky)
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Who’s ready for another fun-filled Ask Cranky adventure? This time, it’s about a note that came in a long time ago. I was reminded about it, however, on my flight with Delta from Maui back…
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British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)
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This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t be the last. For an airline that I think does a good job…
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Aeroflot’s New Low Cost Carrier is a Big Middle Finger Pointed at the West
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I love it when politics and airlines come together into a single story. We all know that the West and Russia have been ratcheting up the rhetoric over the last few months. Heck, for Russia…
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Cranky on the Web (October 27 – 31) – The Future of Air Travel
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Future of air travel? – Fox 5 News New York I was asked to talk about all the future enhancements coming to economy class travel. You can see just a snippet of me hastily signing…
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Topic of the Week: Making Clear Which Airline is Operating Your Flight
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I’ve received several emails from readers on the topic of regional airlines. People hate that they think they’re booking one airline but then they find out that it’s being operated by a regional partner. The…
