Why airlines bump passengers, and what you can do about it – Vox
I spoke with Vox on a big article they put together about bumping. Maybe a couple of inaccuracies in here, but overall, it’s fairly complete.
LAX, Ontario, John Wayne airports see passenger numbers grow – KPCC 89.3
I was quoted in a year-end look at traffic growth at LA airports. LAX has seen good growth thanks to strong foreign demand and fighting between domestic carriers for supremacy at an airport nobody dominates. (There’s audio in this one as well.)
In the Trenches: After Hours Email – Small Business Center
I have an internal struggle about how to deal with emails I see that come in after hours.