Categories
Recent Articles
-
Cranky on the Web – Eliminating Turbulence, Planning a Company Retreat
–
Altitude Adjustment – APEX Experience Magazine This was really fun to research. I looked into the different technologies being used to help eliminate turbulence. Pretty fascinating stuff, actually. In the Trenches: Planning a Company Retreat…
-
Topic of the Week: American Eliminates Customer Relations Phone Number
–
Sounds like American has decided to eliminate its customer relations phone number. Note, this isn’t reservations. This is just for customer relations, which deals with problems. The website now shows you can use snail mail…
-
Delta Announces It Will Stop Informing Travelers How Many Miles They’ve Earned
–
I know today isn’t a normal posting day, but this news was important enough for me to move up the posting schedule by 24 hours. Delta is making some big changes to SkyMiles. Really, it…
-
Delta Keeps Its Seattle-Haneda Flight But It Can No Longer Squat On It
–
An interesting decision came out of the Department of Transportation (DOT) last week in regards to the fight over Delta’s Seattle-Haneda flight. In short, DOT said Delta could keep it, but only if it actually…
-
Thinking About Mental Illness and the Crash of Germanwings Flight 9525
–
When an airplane goes down, it usually takes a long time before we know what happened. So it’s shocking on many levels that we already seem to be zeroing in on what happened to Germanwings…
-
Cranky on the Web – Nobody Will Insure My Employees
–
In the Trenches: When Nobody Will Insure Your Employees – Small Business Center I have been trying for months to find a way to provide health insurance to my employees, and I have finally given…
-
Topic of the Week: What Does Orlando Say About Emirates’ Strategy in the US?
–
Airlines add new routes all the time and I don’t blink an eye, but every so often something surprising happens. Emirates has announced daily service from Dubai to Orlando in September. This is on top…
-
The First Big Test: How American and US Airways Prepared to Merge Their Frequent Flier Programs This Weekend
–
In any airline merger, there are a million different things that have to come together and countless decisions to be made. But few of these things have a major customer impact. In the American/US Airways…
-
Why Does United Change Its Flight Numbers So Often? (Ask Cranky)
–
It’s time for another Ask Cranky question, and you United frequent fliers will probably be very interested in this one. Hey Cranky, Really curious about something; hoping you can answer it on your blog (or…
