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Four Hours in Phoenix (Trip Report)
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When my wife gave birth to our son in January, one of my best friends hopped in the car from Phoenix and surprised us with a visit. That was such an awesome thing that when…
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Some United Elites are Over-Entitled, But It’s United’s Fault
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If you’re a United frequent flier, you certainly know by now that the airline’s CFO gave a talk at an investors’ conference recently saying that there were “certain groups in [MileagePlus] that were over-entitled.” You…
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Preview: The Ghosts of Douglas’s Past
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I’m not posting today because of the holiday, but I thought I’d include a great picture from this weekend’s activities. That is the old Douglas Building 80 at Long Beach Airport. It was the site…
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Cranky on the Web (May 21 – 25)
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Atlanta’s New International Terminal Opened—Here’s How it Will Benefit You – Conde Nast Daily Traveler The overly-expensive new terminal in Atlanta is open. For connecting passengers, you won’t care that much, but for those starting…
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Topic of the Week: Are United Clubs More Crowded?
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I had a reader write in suggesting that since the merger with Continental and the introduction of “free” club access with a United credit card, the United Clubs have been more crowded. Has anyone else…
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Delta to Shrink Its Fleet of Small Jets, Significantly Improve Customer Experience with New Pilot Agreement
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This week, Delta accomplished something incredibly rare… it came to a new tentative agreement with its pilots 7 months BEFORE the contract was amendable. How the heck did that happen? Both sides wanted something and…
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Cathay Pacific Lets Social Media Stars into Its San Francisco Lounge
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Cathay Pacific has recently embarked on what is at the very least, a truly unique and interesting experiment. Those who have a high level of influence in the world of social media will now be…
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A Dark Future for Europe’s Legacy Airlines
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Over the last decade, Europe’s big three airline groups, IAG (owner of British Airways/Iberia), Air France/KLM, and Lufthansa Group, have all been in much better shape than their American counterparts. While US airlines floundered and…
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Cranky on the Web (May 14 – 18)
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In the Trenches: Benefits – Intuit Small Business Blog The menu of benefits to be provided to employees is surprisingly large. They aren’t all paid, but it’s still a bit of a minefield.
