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  • American

    American Reverses Some Share Decline in 2025 (as FAA Sets Chicago Limits)

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    Brett

    –

    Apr 21, 2026
  • Spirit

    How is Spirit Still Flying?

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    Brett

    –

    Apr 20, 2026
  • Cranky on the Web, Fares

    Cranky on the Web: Fares Up, Bag Fees Up

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    Brett

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    Apr 18, 2026

Categories

Recent Articles

  • A Walk Through LAN’s New 787 Cabin
    787, LATAM

    A Walk Through LAN’s New 787 Cabin

    Brett Avatar
    Brett

    –

    Jan 7, 2013

    Last week, LAN brought its 787 to LAX for the first time on the scheduled run down to Santiago. (Lima gets the 787 later this year.) I was able to hop on board while on…

  • Customer Service, Delays/Cancellations

    Cranky on the Web (December 31 – January 4)

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    Brett

    –

    Jan 5, 2013

    2013: Wishes for smooth journeys – CNN They asked for a wish for 2013, so I decided to go to an extreme. Johnny Jet and Flight Delays Part II – The Tech Guy with Leo…

  • Miscellaneous

    Topic of the Week: 2012 Flying Summary

    Brett Avatar
    Brett

    –

    Jan 4, 2013

    Since I flew on December 30, I had to wait to post this until the new year. Here is my summary. It was light for me especially since I didn’t do much flying when my…

  • American, Southwest, Trip Reports

    Holiday Travel With a Child is Exhausting (Trip Report)

    Brett Avatar
    Brett

    –

    Jan 3, 2013

    It’s the holiday season and that means it’s time to travel. While I never liked flying during the holidays anyway, our first attempt with a baby had me even more afraid. Though things went well,…

  • Airlines We Lost, Comair, Spanair, Virgin Nigeria

    Airlines We Lost in 2012

    Brett Avatar
    Brett

    –

    Dec 31, 2012

    It’s time for my favorite post of the year. Think of it like an awards show where they show you that long reel of people who have died since the last one. But in this…

  • Miscellaneous

    Topic of the Week: Your Predictions for 2013

    Brett Avatar
    Brett

    –

    Dec 28, 2012

    The end of the year is just about here, so now it’s time to do your best Carnac impression and decide what’s in store for next year. What are the big news stories going to…

  • United Makes a Canceled Flight More Problematic (Tales From the Field)
    Tales From the Field, United

    United Makes a Canceled Flight More Problematic (Tales From the Field)

    Brett Avatar
    Brett

    –

    Dec 27, 2012

    I know I said awhile ago that I would start to write up some of the more interesting stories from Cranky Concierge clients since you all seemed interested, and now I’m finally getting around to…

  • How Mileage Runs Became Addictive or, Why I Just Booked a Two Day Trip to Doha (Guest Post)
    Frequent Flier Programs, Geoff Fischer, United

    How Mileage Runs Became Addictive or, Why I Just Booked a Two Day Trip to Doha (Guest Post)

    Brett Avatar
    Brett

    –

    Dec 24, 2012

    Over at Cranky Concierge, we’ve been booking a lot of so-called “mileage runs” for clients this month. This happens at the end of every year, but I think we had our most extreme this year…

  • AirTran, Southwest

    Cranky on the Web (December 17 – 21)

    Brett Avatar
    Brett

    –

    Dec 22, 2012

    On the Spot: Tips for holiday travelers – LA Times A nice write-up that suggest using Cranky Concierge for holiday travels. Defend yourself against flight delays and cancellations: Cranky Concierge – The Travel Analyst I…

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